Cvetanka Cvetanka Velkoska
About me
Cvetanka Velkoska, PhD, is an Associate professor and researcher at the International Vision University, Gostivar, Faculty of Engineering and Architecture, the North Macedonia. She is engaged as Head of the Quality Management Department and Coordinator of the external evaluation at the university. With expertise in Industrial and Quality Engineering, her research interests span Total Quality Management, Operation Management, Quality Costs Analysis, Industry 4.0, Digital Quality Management, Sustainability, Circular Economy and Sustainable Quality. She has served on the editorial board, and national science and advisory board of the Vision International Scientific Journal. She has contributed to esteemed international journals as a reviewer such as Cogent Economics and Finance. She has published articles in leading journals such as International Journal of Quality & Reliability Management, TEM Journal, Production Engineering Archives and International Journal of Management in Education. She has published the monograph Quality Management: Quality Knowledge, Industrial Development, Evolution of Quality Management (Macedonian language) and Scientific Methodology (English language). She completed a study internship at Politechnika Wrocławska in 2018 and participated in the Erasmus+ Staff Mobility Exchange Program at the Istanbul Gelisim University in 2022 and the University of Rijeka in 2026. In addition to her academic roles, she has acquired practical experience and a strong background as executive manager of many companies in the North Macedonia.
PERSONAL INFORMATION Cvetanka VELKOSKA
University address: Major Cede Filiposki No. 1, 1230, Gostivar, North Macedonia
+389 42 331 943; + 389 77 674 640
cvetanka.velkoska@vision.edu.mk
https://orcid.org/0000-0001-9172-2671
https://www.webofscience.com/wos/author/record/KMY-2185-2024
https://www.scopus.com/authid/detail.uri?authorId=57721489200
https://scholar.google.com/citations?user=pYPSWMsAAAAJ&hl=en&oi=ao
https://www.researchgate.net/profile/Cvetanka-Velkoska
https://vien.academia.edu/CvetankaVelkoska/Papers.
https://cris.cobiss.net/e-cris/mk/mk/researcher/4475
https://scholargps.com/scholars/60806357478722/cvetanka-velkoska
https://sciprofiles.com/profile/CvetankaVelkoska
Sex Female | Date of birth 11. 01. 1965 | Nationality North Macedonia
WORK EXPERIENCE
October 2025 - present. Associate professor (scientific area: Management and Quality Control, Industrial engineering and management), International Vision University, Gostivar, Republic of North Macedonia.
December 2024 - present. Quality Management Manager at International Vision University, Gostivar, Republic of North Macedonia.
May 2024- present. Head of the Self-Evaluation Committee and Coordinator for External Evaluation of the University at International Vision University, Gostivar, Republic of North Macedonia.
September 2021 – September 2025. Assistant professor, Faculty of Engineering and Architecture, International Vision University, Gostivar, Republic of North Macedonia.
February 2021 – August 2021. Vice-Dean, Faculty of Engineering and Architecture, International Vision University, Republic of North Macedonia.
February 2018 – April 2019. Manager of Quality Assurance Department, University of Tourism and Management in Skopje, Republic of North Macedonia.
July 2015 – October 2016. Programme Manager, GEING Krebs und Kiefer International, Republic of North Macedonia.
October 2011 – September 2012. Technical Manager, M-LAN SOLAR Ltd Skopje, (a subsidiary of the Slovenian company M-LAN LLC Maribor), Republic of North Macedonia.
July 2009 - July 2011. Executive Manager, Subsidiary ENERGETIKA at JSC ELEM Macedonian Power Plants, Skopje, Republic of North Macedonia.
July 2001 – July 2009. Marketing Manager; Marketing and Advertising Department; Associate in the Department of the equipment maintenance, JSC MACEDONIAN POST, Skopje, Republic of North Macedonia.
June 1989 – March 2001. General Manager and President of the Management Board of Directors; Manager of the hydromechanical equipment development section; Designer at the Construction Bureau, MZT PUMPS JSC - A company for production of pumps, turbines and hydromechanical equipment, Skopje, Republic of North Macedonia.
EDUCATION AND TRAINING
November 2015 – April 2020 (2020) PhD in Technical Sciences in Mechanical Engineering, Ss. Cyril and Methodius University in Skopje, Faculty of Mechanical Engineering, Republic of North Macedonia. PhD Thesis: CONTRIBUTION TO THE DEVELOPMENT OF THE QUALITY COST MANAGEMENT METHODOLOGY.
December 2010 - November 2014 (2014) Master of Mechanical Engineering, Ss. Cyril and Methodius University in Skopje, Faculty of Mechanical Engineering, Republic of North Macedonia. Master Thesis: ANALYSIS OF THE METHODS FOR DETERMINING THE QUALITY COSTS IN THE PRODUCT DEVELOPMENT STAGES.
September 1983 – June 1989 (1989) Bachelor of Mechanical Engineering (hydraulics, pneumatics, and automatic systems), Ss. Cyril and Methodius University in Skopje, Faculty of Mechanical Engineering, Republic of North Macedonia. Graduation Thesis: Selection of a technical solution for a system of small hydroelectric power plants on a supply pipeline.
PERSONAL SKILLS
Mother tongue(s) Macedonian
Other language(s) English and Serbian
Communication skills: Cooperation, empathy, listening, verbal and written communication.
Organisational / managerial skills: Good teamwork skills, contribute to the organization goals, self-motivation, time management, analytical thinking, creative thinking, innovative thinking, fact-based thinking, problem-solving thinking and decision-making thinking.
Job-related skills: Quality planning, Quality control, Quality Assurance.
Computer skills: Proficient with Microsoft Word, Excel, and PowerPoint; Basic with Corel DRAW;
Communication and collaboration tools: Microsoft Teams
Other skills: Project planning, Risk management, Product management, Strategic planning, and Management.
ADDITIONAL INFORMATION
Publications in WoS scientific journals (SCI / SCIE, with and without IF)
1. Velkoska, C. (2027). The Contribution of Quality Function Deployment in higher education: A Literature review. International Journal of Management in Education. (On-line) (in press). DOI: 10.1504/IJMIE.2027.10080445.
2. Velkoska, C., & Nuredin, A. (2024). Internationalization from the perspective of quality assurance and enhancement: A comprehensive framework for internationalization through novel lens “Flow of Quality”. Journal of Higher Education Policy and Leadership Studies, 5(3), 88-111. DOI: 10.61186/johepal.5.3.88.
3. Velkoska, C. and Tomov, M. (2023). "Understanding and application of quality costs in automotive manufacturing companies in North Macedonia: empirical study", International Journal of Quality & Reliability Management, Vol. 40 No. 6, pp. 1463-1484. https://doi.org/10.1108/IJQRM-01-2022-0032
4. Cvetanka Velkoska, Mite Tomov. (2022) Visualization of the Process of Tracking Quality Using Quality Costs: An Empirical Study, TEM Journal. Volume 11, Issue 2, pages 971‐980, https://doi.org/10.18421/TEM112-61.
5. Mite Tomov, Cvetanka Velkoska. (2022) Contribution of the quality costs to sustainable development, PRODUCTION ENGINEERING ARCHIVES, 28(2), 164-171. https://doi.org/10.30657/pea.2022.28.19
6. Velkoska, C. (2026). Mapping Research of SDG 4 in Higher Education: Curricula, Competencies, Digitalization, and Cross-SDG Synergies. REVISTA DE EDUCACION, 411 (3), 106-130. https://doi.org/10.82044/OJCNZ.
Publications in other international scientific journals (ESCI, Scopus, EBSCO, etc)
1. Velkoska, C., & Nel, H. (2026). QUALITY PRINCIPLES, TOOLS, TECHNIQUES AND METHODOLOGIES SHOULD REMAIN INEVITABLE PART OF DIGITAL QUALITY MANAGEMENT. International Scientific Journal Vision, 11(1). pp. 47-71. https://doi.org/10.55843/ivisum2611147v.
2. Velkoska, C. (2024). SUSTAINABILITY AND QUALITY COSTS IN THE HIGHER EDUCATION INSTITUTIONS. Vision International Scientific Journal, Special Edition June 2024. https://doi.org/10.55843/ivisum242067v.
3. Velkoska, C. & Nuredin, M. (2023). QUALITY ASSURANCE IN THE HIGHER EDUCATION IN NORTH MACEDONIA: CHALLENGES AND KEY TRENDS, Vision International Scientific Journal, 8(1), 59-74, https://doi.org/10.55843/ivisum2381059v.
4. Velkoska, C. (2022). Integration of Juran's trilogy, Deming's quality cycle and DMAIC methodology in the development of management with quality cost methodology. Vision International Refereed Scientific Journal, 7(2), 109-123. https://doi.org/10.55843/ivisum2272109v.
5. Velkoska, C. & Tomov, M. (2021). QUALITY COSTS CONCEPT AND MEASUREMENT – DOES A REAFFIRMATION IN A NEW DIRECTION NEEDED? Vision International Scientific Journal, 6(1), pp. 65-80. https://doi.org/10.55843/ivisum2116065v.
6. Velkoska, C. (2021). SUSTAINABLE QUALITY – A CHALLENGE FOR GAINING NEW KNOWLEDGE FOR ACHIEVING A CLIMATE RESILIENT FUTURE IN THE COMING YEARS. Vision International Scientific Journal, 6(2), pp. 69-89. DOI: https://doi.org/10.55843/ivisum2126069v.
7. Tomov, M., Velkoska, C. (2021) ANALYSIS AND TRENDS OF THE CHANGES IN THE GRAPHIC INTERPRETATION OF THE QUALITY COSTS MODELS, Journal of Production Engineering, Vol. 24, No. 2, pp. 27-30. https://jpe.ftn.uns.ac.rs/index.php/jpe/article/view/753/817
8. Cvetanka Velkoska, Mikolaj Kuzinovski, Mite Tomov, (2018) ALGORITHM FOR INTRODUCTION OF THE QUALITY COSTS DETERMINATION SYSTEM, Mechanical Engineering - Scientific Journal, Vol. 36, No. 1, pp. 31-37. https://www.mesj.ukim.edu.mk/journals/issue/view/10/3.
9. Cvetanka Velkoska, Mite Tomov, Mikolaj Kuzinovski, (2018) APPLICATION OF THE “VITAL FEW AND TRIVIAL MANY” PHENOMENA AS A FUNCTION OF THE QUALITY COSTS CONCEPT, Mechanical Engineering - Scientific Journal, Vol. 36, No. 1, pp. 39-45. https://www.mesj.ukim.edu.mk/journals/issue/view/10/3.
10. Velkoska C., Tomov M., Kuzinovski M., (2018) THEORETICAL ASPECTS RELATED TO THE CREATION OF ALGORITHM FOR QUALITY COSTS MEASUREMENT SYSTEM, Journal of Production Engineering, Vol. 21, No.2, pp. 65-68. http://doi.org/10.24867/JPE-2018-02-065
11. Velkoska, C., & Baki, E. (2024). ANALYSING THE FACTORS OF AFFECTING PARENTS’ RESILIENCE IN FAMILIES OF A CHILD WITH AUTISM. Vision International Scientific Journal, 9(1), 137-157. https://doi.org/10.55843/ivisum2492137v
12. Velkoska, C. & Şabani, Y. (2024). THE NEGATIVE EFFECTS OF SOCIAL MEDIA USAGE ON BODY IMAGE: A REVIEW STUDY, Vision International Scientific Journal, 9(1), 41-60. https://doi.org/10.55843/ivisum2492041v
BOOKS/Monograph
1. Monograph: QUALITY MANAGEMENT (QUALITY KNOWLEDGE, INDUSTRIAL DEVELOPMENT, EVOLUTION OF QUALITY MANAGEMENT), Publisher: International Vision University, Gostivar, North Macedonia, 2024 (in Macedonian language). Promotion of the monography was held in North Macedonia and Croatia.
2. Book: SCIENTIFIC METHODOLOGY: A Comprehensive Guide to Writing Scientific Work for Students. Publisher: International Vision University, Gostivar North Macedonia, 2025 (in English language). Promotion of the book was held in North Macedonia and Croatia.
Papers: International Scientific Congresses / Conferences
1. Velkoska, C. & Selim, A. (2026). VALUE-DRIVEN APPROACH TO QUALITY 5.0: INTEGRATION OF EPISTEMIC FLUENCY AND INNOVATIVE THINKING, Proceedings of 26th International Symposium on Quality, QUALITY - YESTERDAY, TODAY, TOMORROW, April 2nd – 4th, 2025, Sibenik Croatia. DOI: 10.52730 / hdmk.2025.49.
2. Selim, A. & Velkoska, C. (2025). LEVERAGING UNIVERSITY INFORMATION SYSTEM DATA FOR QUALITY ASSURANCE IN HIGHER EDUCATION INSTITUTIONS, Proceedings of 26th International Symposium on Quality, QUALITY - YESTERDAY, TODAY, TOMORROW, April 2nd – 4th , 2025, Sibenik Croatia. DOI: 10.52730 / hdmk.2025.120.
3. Velkoska, C. (2025) REAL-TIME CAPTURE DATA AND REAL-TIME ACTIONABLE DATA DERIVED FROM THE CONCEPTS: INDUSTRY 4.0 AND QUALITY 4.0 AS ENABLERS FOR THE DEVELOPMENT OF THE QUALITY COSTS MODEL, Proceedings of 25th International Symposium on Quality, QUALITY - YESTERDAY, TODAY, TOMORROW, March 20th– 22nd, 2024 Sibenik Croatia. chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://hdmk.hr/wp-кcontent/uploads/2025/03/Zbornik-25.-simpozija-2024….
4. Tomov, M., Velkoska, C. (2021) ANALYSIS AND TRENDS OF THE CHANGES IN THE GRAPHIC INTERPRETATION OF THE QUALITY COSTS MODELS, Proceedings of 14th international scientific conference Novi Sad, Serbia, September 23-25, 2021, pp. 115-118.
5. Velkoska, C., Kuzinovski, M., Tomov M. (2018) A REVIEW OF THE QUALITY COST STRUCTURE DEFINITION MODELS - THEORETICAL APPROACH, Proceedings of 13th International Scientific Conference Novi Sad, Serbia September 28-29, 2018, pp. 161-164. http://www.mma.ftn.uns.ac.rs/mma_history.html
6. Velkoska, C., Tomov, M., Kuzinovski, M. (2018) THEORETICAL ASPECTS RELATED TO THE CREATION OF ALGORITHM FOR QUALITY COST MEASUREMENT SYSTEM, Proceedings of 13th International Scientific Conference Novi Sad, Serbia September 28-29, 2018, pp. 165-168. http://www.mma.ftn.uns.ac.rs/mma_history.html
Papers under publishing process:
1. Velkoska, C. (2026). The Next Phase of the ESG: Integrating Teaching and Learning, Research, and Social Responsibility in Higher Education Quality Assurance, Proceedings of 27th International Symposium on Quality, QUALITY - YESTERDAY, TODAY, TOMORROW, April 25th-27th, Sibenik Croatia.
2. Velkoska, C & Sadkowski, W. (2026). Exploring the Contribution of Artificial Intelligence (AI) on Environment, Social, Governance (ESG) Frameworks: Perspectives and Implications, INTERNATIONAL SCIENTIFIC CONFERENCE AI, HUMAN RIGHTS, MIGRATION, DEMOCRACY AND PUBLIC IMPACT, 23-24 April, 2026, Gostivar, Severna Makedonija.
International Panel Discussions:
1. PANEL FORUM: QUALITY - From compliance with quality standards to sustainability of quality in higher education, International Vision University in Gostivar, December 2024.
2. "Sustainability: improving our products, people and planet", World Quality Week, 7-11 November 2021, International Vision University in Gostivar, Republic of North Macedonia
3. Experience Sharing and Cooperation Possibilities Between Turkiye and North Macedonia in the Field of Higher Education, June 9 – 10, 2022, Gostivar, Republic of North Macedonia
4. IEEE Authorship and Open Access Symposium: Tips and Best Practices to Get Published from IEEE Editors, September 28, 2022.
Workshops
• Magna Charta Observatory & Global Student Forum webinar; “Involving students effectively – what happens and how it improves universities: international perspectives”, April 19th, 2021.
• European Universities Association: "The European Strategy for Universities and system-level reforms: Quo vadis?", 27 January 2022.
• An official pre-event of the EU Summit: “Africa-Europe: Enhancing higher education systems through regional and inter-regional approaches”, February 10th, 2022.
• European University Association: A New World – 2nd edition: Webinar I The pandemic two years on – what consequences for international cooperation? 24 March 2022.
• EUA webinar series: Universities and democracy / Webinar II: “Fostering scientific literacy – universities and the future of science communication” Jun 14, 2022.
• European Universities Association: A New World – 2nd edition: Webinar III “What next for global higher education?”, Jun 14, 2022.
• EUSTEPs: Enhancing Universities’ Sustainability Teaching and Practices through
Ecological Footprint, July 13th, 2022.
• Magna Charta Observatory: Universities Engaging with Society in Turbulent Times, September 15-16, 2022.
• IEEE Advancing Technology for Humanity, IEEE Authorship and Open Access Symposium. Tips and Best Practices to Get Published from IEEE Editors.28 September 2022.
• Magna Charta Universitates. Serving society in times of conflict: a case study from Ukraine October 6th, 2022.
• Education Today 7th Annual Conference 2023, April 2023.
• IEEE Authorship and Open Access Symposium: Tips and best practices to get published from IEEE Editors. May 2024.
• EUA webinar series - Artificial intelligence Hosted by European University Association, May 17, 2024.
• University Social Responsibility Network (USRN) Online Forum #4: “How Do Universities Measure Their Social Impact”, June 4, 2025.
Memberships and Reviewer:
Editorial Board - Vision International Refereed Scientific Journal (pISSN: 2545-4323, eISSN: 4331).
Reviewer:
• Cogent Economics and Finance (ISSN / eISSN: 2332-2039), Emerging Sources Citation Index.
• NED University Journal of Research - An International Journal (ISSN: 2304 -716X, EISSN: 2706 - 5758).
National Science and Advisory Board:
• Vision International Refereed Scientific Journal (pISSN: 2545-4323, eISSN: 4331).
International Scientific Committee
• 12th International Symposium on Intelligent Manufacturing and Service Systems
Conflicting Between Technology and Humanity Istanbul Gelişim University, Türkiye.
• International scientific conference on AI, Human Rights, Migration, Democracy and Public Impact, International University Vision, Gostivar North Macedonia.
Reviewer in service of Ministry of education and science in Macedonia
• INDEPENDENT REVIEWER for scientific research projects (total 7 projects) for the universities in the Republic of North Macedonia. The projects have been evaluated in 2025 and 2026.
Expert in service of the Ministry of local self-governance in Macedonia
• Expert for projects in the expert base of the Resource Center for Municipal Development Support.
Attendance at the conferences, forums, and seminars
• 2nd INTERNATIONAL SCIENTIFIC CONFERENCE AI, HUMAN RIGHTS, MIGRATION, DEMOCRACY AND PUBLIC IMPACT, 23-24 April, 2026, Gostivar, Severna Makedonija.
• 27th International Symposium on Quality, QUALITY - YESTERDAY, TODAY, TOMORROW, March 25th-27th, 2026, Sibenik Croatia.
• 26th International Symposium on Quality, QUALITY - YESTERDAY, TODAY, TOMORROW, April 2nd – 4th, 2025, Sibenik Croatia.
• Conference “9 Mayis Avrupa Gunu”, International Vision University, Gostivar, May 2024.
• 25th International Symposium on Quality, QUALITY - YESTERDAY, TODAY, TOMORROW, March 20th– 22nd, 2024, Sibenik Croatia.
• “Balkan Turkleri ve Turk Dunuasi”, International Vision University, Gostivar, March 2024.
• “Insan Haklarti Evrensel Beyannamesi”, International Vision University, December 2023.
• MMA 2021 – FLEXIBLE TECHNOLOGIES, 14th international scientific conference Novi Sad, Serbia, September 23-25, 2021.
• MMA 2018 – FLEXIBLE TECHNOLOGIES 13th International Scientific Conference Novi Sad, Serbia September 28-29, 2018.
• ICON BEST 2018 – The 6th Biennial International Scientific Congress, “Global Education, Skills and Competencies: how to deliver high quality business education in accordance with the market needs”, UNIVERSITY OF TOURISM AND MANAGEMENT IN SKOPJE.
• Investment in socially responsible initiatives - possibilities and incentives for businesses in the field of environment protection, organised by the Office for non-biodegradable organic pollutants, Skopje (2014) Republic of Macedonia.
• Promotion of regional projects devised under the grant scheme conditioned by attributes, conducted by GTZ, the Bureau for regional development and the Ministry of Environment and Physical Planning, Skopje (2014) Republic of Macedonia.
• Austrian Commerce Office Business, Skopje (2014) Republic of Macedonia.
• Counselling about Challenges in the electrical energy network in Macedonia, conducted by ZEMAK, Skopje (2013) Republic of Macedonia.
• Summit for better exploitation of solar energy, Macedonian Chamber of Commerce, Skopje (2013) Republic of Macedonia.
• Benefits from mutual dealings of subjects active in the field of renewable energy source sand energy efficiency. Establishing green energy clusters, Skopje (January 2013) Republic of Macedonia.
• IЕЕ and the possibilities for participation in internationally funded projects by the energy sector, Skopje (2011) Republic of Macedonia.
• Acquisition of skills for preparation of investment schemes for business financing, Skopje (2011) Republic of Macedonia.
• Intelligent Energy Forum, Skopje (2009) Republic of Macedonia.
• European program on competitiveness and innovations, Skopje (2009) Republic of Macedonia.
• Educational workshop for applied knowledge, Skopje (2005) Republic of Macedonia
• Coaching session for employees and management, Skopje (2004) Republic of Macedonia.
• Quality systems ISO 9001 seminar, Skopje (2002) Republic of Macedonia.
• Market Research Conference, Skopje (2002) Republic of Macedonia.
• Marketing Management Seminar, Skopje (2002) Republic of Macedonia.
• Business Plans Seminar, Skopje (2001) Republic of Macedonia.
• International Forum on Postal Organizations, Thessaloniki (2001) Greece.
• Business Forum and General Assembly of the Association of Balkans Chambers, Istanbul (2000) Turkey.
• International Conference on Wastewater and Solid Waste, Ohrid (1999) Republic of Macedonia.
• Conference on the subject Challenges and solutions on the post-privatization phase of enterprises, Ohrid (1999) Republic of Macedonia.
• International Conference on Production and Use of Oil Products, Ohrid (1999) Republic of Macedonia.
• Seminar for Export Transactions and their Implementation, Struga (1999), Republic of Macedonia.
• Conference upon Supplies for Kosovo, Ohrid (1999) Republic of Macedonia.
• Chamber of Commerce Conference, Ankara (1999) Turkey.
• Chamber of Commerce Conference, Prague (1999) Czechoslovakia.
• Conference for Water Economy, Ohrid (1999) Republic of Macedonia.
ERASMUS mobility:
• Gelisim University, Civil engineering, Turkey, April 2022
• University of Rijeka, Civil engineering, Croatia, May, 2026
Other memberships
• President of the Supervisory Board of the company with limited liability founded by JSC MACEDONIAN POWER PLANTS - Community Catering ROI - Oslomej (2009-2010), Republic of North Macedonia.
• A member delegated by JSC MACEDONIAN POWER PLANTS in the working group of ENERGY REGULATORY COMMISSION of the Republic of Macedonia, for preparation of Rulebooks and Tariff systems for electricity power (2010), Republic of North Macedonia.
• A member of the Management Board at Public Communal Enterprise - Komunalec, Municipality of Kisela Voda, Skopje (2010-2014), Republic of North Macedonia.